WE ARE HIRING!

Office Girl / Clinic Front-Office Executive

PhysioNyx Physiotherapy & Rehab is looking for a responsible, well-organised, and patient-friendly female candidate to join our team at Green Park, New Delhi.

Job Details

• Position: Office Girl / Clinic Front-Office Executive
• Vacancies: 1
• Employment Type: Full-time
• Location: Green Park, New Delhi – serving South Delhi and NCR
• Qualification: Minimum 12th pass; graduates preferred
• Experience: Freshers welcome; candidates with prior reception, clinic, hospital, or customer-service experience are also encouraged to apply.
• Reporting To: Dr. Niraj Kumar, Consultant Physiotherapist (MPT – Neurology)

About Physionyx

Physionyx Physiotherapy & Rehab is a patient-focused physiotherapy and rehabilitation clinic in Green Park, New Delhi. The clinic provides assessment and rehabilitation for orthopaedic, neurological, musculoskeletal, post-surgical, sports-related, and work-related conditions.

About the role

The Office Girl / Clinic Front-Office Executive will be the first point of contact for patients visiting Physionyx Physiotherapy & Rehab. The role involves appointment management, patient registration, billing support, records maintenance, follow-up calls, and ensuring a smooth and welcoming clinic experience.

Key responsibilities

Reception and patient handling

• Welcome patients and visitors warmly and professionally.
• Answer phone calls, WhatsApp enquiries, and walk-in queries.
• Provide basic information about clinic services, timings, and appointment availability.
• Handle patient concerns politely and escalate complex queries to the consultant or clinic manager.
• Maintain a clean, organised, and professional reception area.

Appointment management

• Schedule, confirm, reschedule, and cancel patient appointments.
• Maintain the daily appointment calendar.
• Coordinate with physiotherapists regarding patient flow and treatment schedules.
• Send appointment reminders through phone calls, WhatsApp, or SMS.
• Follow up with patients for pending appointments, treatment packages, and review visits.

Registration and records

• Register new patients and collect accurate personal and contact details.
• Maintain patient files, consent forms, case records, and appointment records.
• Ensure patient data is entered correctly and kept confidential.
• Organise physical and digital records as per clinic protocol.
• Support the clinical team with required documents and reports.

Billing and payments

• Generate bills and receipts accurately.
• Record daily payments, packages, discounts, and pending balances.
• Maintain daily cash, UPI, card, and online-payment records.
• Reconcile daily collections with appointment and billing records.
• Share billing details with patients clearly and respectfully.

Clinic coordination

• Coordinate with physiotherapists, patients, and vendors.
• Maintain inventory of office supplies, patient forms, stationery, and basic clinic consumables.
• Inform the consultant about low stock, equipment issues, or operational requirements.
• Support basic marketing activities, including collecting patient feedback, Google reviews, testimonials, and referral information.
• Assist in preparing patient-education material, social-media content, and clinic notices when required.

Customer service

• Ensure every patient is greeted and attended to promptly.
• Maintain a positive, courteous, and helpful attitude.
• Handle complaints calmly and professionally.
• Protect patient privacy and maintain confidentiality.
• Represent Physionyx professionally in all patient interactions.

Required qualifications

• Minimum 12th pass; graduate candidates will be preferred.
• Good spoken and written communication in Hindi and English.
• Basic computer knowledge: MS Office, Excel, WhatsApp, email, and online billing systems.
• Comfortable using smartphones, appointment software, and basic digital tools.
• Freshers may apply; prior clinic, hospital, reception, or customer-service experience is an advantage.

Preferred skills

• Pleasant personality and professional presentation.
• Strong organisational and multitasking skills.
• Accuracy in billing, record-keeping, and appointment management.
• Ability to handle patients politely, including elderly patients and patients in pain.
• Basic knowledge of physiotherapy services is desirable but not mandatory.
• Punctuality, honesty, reliability, and willingness to learn.

Working hours

• Full-time position.
• Clinic timings will be discussed during the interview.
• Candidate should be available on clinic operating days, including Saturdays if required.

What we offer

• Professional working environment in a reputed physiotherapy and rehabilitation clinic.
• Opportunity to learn clinic administration, patient management, billing, and healthcare operations.
• Supportive team culture and direct learning under the clinic consultant.
• Salary will be based on qualifications, experience, and skills.

How to apply

Interested candidates may share their updated CV at:

Physionyx Physiotherapy & Rehab

Green Park, New Delhi

Phone: +91 99116 63263

Near Green Park Main Market – serving South Delhi and NCR

Consultant: Dr. Niraj Kumar (MPT – Neurology)

Send Your Applications Here : www.physionyx.in